Agentic commerce is one opportunity in payments, but it’s just one, and there are so many operating processes that can be remade with AI to take out all that manual work.
If AI agents are put to work executing payments on behalf of consumers, it’s a safe bet that disputes will ensue, and disputes are already on the rise with the boom in ecommerce, Razi said. Referencing data compiled by Visa, Razi noted that disputes rose 35 percent between 2019 and 2025. Hence the need for AI solutions that automate chargeback workflows.