Chargeback Agent continuously adapts to merchant preferences and operational policies. Merchants can configure the platform to automatically process lower‑value disputes while escalating higher‑value or more complex cases for human review.
Findustry AI has launched Chargeback Agent, an AI‑powered platform designed to help merchants, payment facilitators, and acquirers automate chargeback management and streamline dispute response workflows.
The platform uses artificial intelligence trained on card‑network dispute rules to identify the evidence required for each case, draft representment letters, and automate portions of the dispute process. According to the company, the technology is intended to reduce manual review while helping organizations meet card‑network response deadlines.